ING is an observation approach/ research process described in the book Mismatch: How Inclusion Shapes Design. (Recommended by a LinkedIn contact). The ING process begins with observation. The example given was – you are in the park and looking out for all the ways ING is happening – walking, playing on the swings. You hone in on the activities that are most popular and then ask yourself – what other ways could we design for this ING – how to make this more diverse/ accessible…